Are you tired of calling black car service companies to get a quote? Think about it! Did they all answer their phones or you had to leave a voicemail and wait for a call back? Did they place you on hold? Did they have to check availability? Did you have to answer questions like: What date, time, pick up and drop off addresses, how many people, what kind of car, etc. ? In the end, how much time it took you only to get a rate- 2-3 minutes? More?
How about booking a ride? Were you asked about your flight info? Did you have to spell your name and email twice? Did they ask you if you need a round trip or no? Did you have to give your credit card info over the phone? Another 4-5 minutes wasted.
Mistakes happen over the phone- wrong date, time, AM/PM…. Go and try to prove whose fault it is- the dispatcher’s or yours.
Hidden fees are very common with many limo companies. They tell you one rate and then you pay more.
Have you had your ride show up late, or not show up at all? Or cancel on you at the last moment?
Have you waited forever at the airport for your car? True, that often O’Hare can be messy, but there is a way to make pick ups more efficient. Many companies tell you to call for your car only when you are at the designated pick up spot. You call dispatch and dispatch tells your driver to get in. That makes you wait even longer.
Have you tried to book a ride on a short notice and your black car service told you they don’t have availability?